terms & conditions

Patient Zero Terms and Conditions.

By visiting and purchasing from patientnumberzero.com you are agreeing to and are bound by the terms and conditions that are set out below.


Vaporizers are designed as hot air extraction devices that are intended to be used in the field of aromatherapy and as a safer way to ingest legal herbs and concentrates. The lawful use and correct operation of any Vaporizer or accessory sold at patientnumberzero.com is a required condition of sale.

 When you purchase any of these devices from patientnumberzero.com you are representing that you are at least 18 years of age or older, and that you agree to study and closely follow the instructions contained and in any accompanying literature presented with the product for correct use and operation.

Any improper use of these devices may void any applicable warranty which includes any illegal use of this device which could subject the user to severe fines, penalties and/or imprisonment which patientnumberzero.com take no responsibility. It is your responsibility to check the laws in your country and we strongly advise you do this. 

Vaporizers are only to ever be used by, or in the presence of, or with the advice and assistance of someone knowledgeable in the field of aromatherapy. Lots of plant matter, botanicals and oils are toxic or poisonous and can be very hazardous for human consumption. We recommend researching and using only legal, safe, known, identifiable and commercially developed and marketed essential oils, or botanicals at any time should be used in any device purchased from patientnumberzero.com. These devices and all aromatherapy products should be kept out of the reach of children at all times and kept in a safe place. It is your duty to study this information, the product instructions, and all of the accompanying literature before using any Vaporizer or any oil or botanical. However, always keep in mind that this device is very efficient in extracting the bioactive ingredients from any oil or botanical. Therefore, only use a very small amount of your chosen legal extract or a small drop of essential oil.

The products that are sold are not advertised as medical devices and are not intended to cure, treat, diagnose or prevent any type of form of ailment, disease or any other medical condition. The products that we sell are not intended to administer medicinal or illegal products of any kind and they are not intended for use with any substance that may affect any bodily function. The products we sell are not designed, nor intended for use with any material that is not lawful, allergenic, or poisonous or may cause harm. The products we sell are not smoking cessation devices and are not intended for that use.

The information contained in this disclaimer and any other cautionary instructions, and all of the documents and literature included with any Vaporizer was developed for informational purposes only and should be regarded as such. In no way is any of the information contained in these documents intended to be a medical or prescriptive guide or can be used for diagnosing or treating a health problem or disease. We strongly advise that no oil, or botanical should take the place of any prescribed medication and medical opinion should be seeked before the use of any essential oil or extract. . Under no circumstances whatever will the manufacturer nor the seller, or their respective affiliates, directors, officers or shareholders, of any aromatherapy products that are sold on this website shall be held responsible for the misuse of the same or the misuse of any oil or botanical. You alone are responsible for the use of a product sold as an aromatherapy device.

If you are pregnant, nursing or diagnosed with epilepsy, a heart condition, allergies or other medical conditions, you need to seek the advice and assistance of a physician or trained health professional before using any Vaporizer or any oil or botanical. If you believe at any time or suspect that you have a medical problem, promptly contact your doctor or health care provider. We must again stress that Vaporizers are not intended or sold as medical devices. Please take into consideration that this statement has not been evaluated by the FDA (US Food and Drug Administration) or by any other comparable agency or administration in any other jurisdiction.

Privacy Policy

Every purchase that is made through our website will result in us receiving your contact details including email address, phone number and home address. If you decide to deliver items to a third party such as a friend or family member we will also have their details on record. This information is only used to contact you and for delivery purposes.

Along with this data we keep a record of historical purchases, allowing for us to track and review past purchases. This information is stored securely and indefinitely for the sole purpose of our own internal record keeping.

This information is never exchanges or sold or passed on to any other 3rd party. No credit card information is stored and never shared!

Your email address is kept for future contact and internal marketing opportunities such as competitions and newsletters.

Our site uses “Cookies” which are small amounts of data sent to your web browser by a webserver. These are completely harmless and you may have to enable cookies within your browser or change your security settings to access out site.

For optimal use of our site you may need to adjust your security level to Medium which can be found in your internet browser settings.

Shipping Information 

We ship every day from Monday-Friday to anywhere in the UK or Europe. For shipping outside of Europe please contact us directly.

If you place your order before 1pm if will be delivered the same day. Any orders received after 1pm are processed the following day.

If you order from us on a weekend or public holiday you order will be shipped the next working day.

All delivery charges are calculated according to the weight of the product.

Patient Zero offers free shipping for all orders over £100

All orders above £100 are sent Royal Mail 1st Class Signed For Delivery

All order above £250 are sent via Royal Mail Special Delivery guaranteed next day.

Faster shipping options are available via our Royal Mail app.

*Please note that we can only offer free EU shipping on orders over £250

If an item is returned to us due to an incorrect address or no one in to receive then reship costs will be paid by the buyer in order for a reshipment to take place.

Cancellation Policy

If we have not yet dispatched your order then we are happy to cancel and refund the payment within 24 hours. If the item has been dispatched already then we ask you to return it to us in its unopened and unused state for a full refund within 24 hours. We recommend using registered mail as Patient Zero will take no responsibility for loss of returns.

When we receive the item back and if it is in perfect original condition, including unopened and original packaging, we will happily refund payment in full. All return shipping costs are at the expense of the buyer.


Returns Policy

We ask in the first instance that you contact us at info@patientnumberzero.com.

It is your responsibility as a customer to make sure you are happy with your purchase and to thoroughly check each item that you have bought from our site and to report any breakages or damages within 48 hours of receiving the item.

We will happily replace any items reported broken or damaged in transit if we have been notified within this time frame.

We are happy to offer returns and refunds for any purchases returned to us in perfect condition with all unopened packaging within 7 days of the customer receiving them excluding glassware sales.

Unfortunately we are unable to replace or refund any purchases that are reported after this 7 day window. Any prior arrangement must be made and agreed by Patient Zero before returning the item to us.

Please note that there is a 15% restocking fee for all Glassware returns.

We are unable to accept returns on any items deemed to be used or opened.

If you are returning an item to us due to a confirmed error on our part, or the item is proved to be defective than we are happy to refund the cost of shipping back to you for the specified amount.

All refunds, replacements and exchanges are usually processed within 7 working days but maybe longer due to stock issues if replacing an item. In all instances Patient Zero are not liable for any incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Our refund policy covers the items sent and does not cover postage costs.

Patient Zero will take no responsibility for packages lost or damaged in transit when returning to us, we recommend using a recorded or special delivery service when sending items back to us.


We work with a range of different glass blowers from the UK, USA and China. All glass pieces are hand-blown and guaranteed to be functional but some, are prettier than others which is the nature of art! We cannot guarantee minor imperfections will not occur, we stress though the word minor, any major flaw is noted and a discount offered to the buyer before purchase.

Please remember that some of these designs cost over ££££ and we recommend customers realise this when ordering.

We are happy to send extensive photos of the exact piece you will receive upon request.

We strongly advise customers to avoid returning glassware to us due to the high cost and chance of damage. If returning Glassware to us for a return Patient Zero takes no responsibility for damages if the item is returned to us broken.


We treat all of our customers with the utmost respect and if you’re not happy than neither are we. We believe that if you come away happy then you’ll come back even happier.

If you feel our standard hasn’t been high or even if you feel we could improve in any area please contact us and we will reply within 24 hours.

Refusal of Transaction

Patient Zero reserves the right to refuse to process a transaction for any reason at our sole discretion and therefore are not liable or answerable to you or any other third party.

Governing Law

For the avoidance of any doubt any contract between Patient Zero and yourself fall under the governing laws of England and Wales.


As part of our terms and conditions you are agreeing to indemnify and hold harmless patentnumberzero.com and its employees including directors and any affiliates from any and all third party claims, damages, liability and or costs in any form.

To the fullest extent permitted at law, neither patientnumberzero.com or any of its employees or affiliates will be liable for damage for any kind of damages which arise out of or are in connection with the use of this website, its content or products sold within.

This is a comprehensive limitation of liability and applies to all damages of any kind which include (and are without limitation) compensatory, direct or indirect damages, personal loss of income or profit or any loss or damage to property of third parties.


Patient Zero’s name, logo, text, videos, imagery and design work and all materials included at Patientnumberzero.com are all under copyright

All Rights Reserved

Patient Zero strictly prohibits any use of material or reproduction of any asset without prior consent including written permission from management at Patient Zero.